We collect personal information in a number of ways in connection with your use of PointsHound. The personal information we may collect includes:
user account information, such as your picture, name, home address, phone number, email address and your current geographical location;
loyalty program account information for the programs you register with PointsHound, including your membership account numbers and passwords, and your program balances;
transaction information such as your credit card information and the details of your transaction; and
any messages or program tips that you post to our earn opportunities feed as described below.
Use of Personal Information
We generally use your personal information for the following purposes, and otherwise with your consent or as permitted or required by applicable law:
communicating with you and providing you with information on loyalty program offers that may be of interest to you;
processing transactions that you have submitted and displaying your account history to you;
improving the performance and utility of our website;
generally managing and administering our business;
preventing and prosecuting fraud; and
meeting legal, regulatory, insurance and security requirements.
Disclosure of Your Personal Information
We may disclose your personal information in the following circumstances, and otherwise with your consent or as permitted or required by applicable law:
to our loyalty program and redemption partners in order to process and fulfill the transactions you have submitted;
to third parties as we deem necessary or appropriate to prevent, limit or otherwise prosecute fraud; and
as necessary to meet legal, regulatory, insurance, audit and security requirements.
Blogs/ Public Forums
Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to 3rd party Sites
Social Media Widgets
You can log in to our website using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this web site to your profile page to share with others within your network.
Cookies and Tracking Devices
We and our third party web analytics providers also employ a software technology called clear gifs (also known as web beacons or web bugs), that help us better manage content on PointsHound by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personal information. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
We use the services of various third party companies and contractors (referred to here as "service providers") in the conduct of our business. These service providers provide us with payment processing services, information technology services for our software applications, marketing and survey services and other essential services. These service providers may, from time to time, collect, use, store, disclose and process personal information on our behalf only as necessary to provide services to us. These service providers are located in Canada, the United States and Europe and, as a result, your personal information may be stored, processed or transferred into or out of these countries. We take all reasonable measures and precautions to protect your personal information when it is being handled by our service providers. If you wish to obtain more information on our use of service providers and our policies and practices regarding such service providers, please contact us as set forth below.
We may use and disclose your personal information in connection with the proposed or actual financing, sale or other business transaction involving part or all of our business or assets. Such use and disclosure would be for the purpose of allowing third parties to determine whether to proceed with the proposed transaction, and if the transaction proceeds, for the purpose of completing the transaction. Assignees or successors to our business or assets may use and disclose your personal information for the purposes described in this policy. You will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
By providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified in this policy or otherwise at the time of collection. You may withdraw your consent to our collection, use or disclosure at any time, provided that if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.
Sweepstakes, Contests, Promotions and Surveys
From time to time, we may offer you the opportunity to participate in sweepstakes, contests, surveys and other promotions. Any information submitted in connection with such activities will be treated in accordance with this policy, except as specifically set forth in the rules, terms or conditions for those sweepstakes, contests, surveys or promotions.
Personal information transmitted to our website is through 128-bit Secure Sockets Layer (SSL) encryption, which creates a private conversation between your computer and our site. We authenticate our website and enable SSL encryption to protect your sensitive data and transactions. No method of transmission over the Internet is 100% secure and as such we cannot guarantee absolute security for the transmission of your personal information.
We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us here. We will retain and use your personal information after closure of your account as necessary to meet legal, regulatory, insurance and audit requirements.
Access, Choice, and Contacting Us
If you wish to close your PointsHound account, please contact customer service at [email protected] If you wish to request access to or deletion of your personal information or have any other questions, concerns or complaints regarding our personal information policies and practices, please contact us as follows: